Recurring Billing Authorization

1. Overview

This document describes how recurring billing works for Luphar's subscription-based services, including the Website Subscription Model. It outlines your rights and obligations regarding automatic billing, as well as Luphar's commitments to transparency and client control.

By subscribing to a recurring service, you authorize Luphar to charge the agreed amount on the schedule described in your service agreement, subject to the terms below.

2. Client Authorization

Recurring billing is only initiated after:

• Written agreement: The client and Luphar have agreed in writing (email, contract, or signed proposal) to the subscription terms, including the billing amount, currency, and frequency.
• Explicit consent: The client has explicitly confirmed acceptance of recurring charges before the first billing cycle begins.
• Payment method on file: A valid payment method has been provided and authorized by the client for recurring use.

Luphar will not initiate any recurring charge without prior written authorization from the client.

3. Accepted Payment Methods & Card Data Handling

Luphar accepts card payments through supported acquiring/payment providers. Depending on provider setup and region, accepted brands may include Visa, Mastercard, and ArCa.

• Cardholder data is entered through provider-controlled payment flows and is not collected as raw card data by Luphar.
• Luphar does not store full PAN or CVV card data on its systems.
• Recurring charges are processed only after explicit client authorization and remain subject to these billing terms.

4. Billing Frequency

Subscription billing occurs on the cadence defined in the signed service agreement (for example monthly, quarterly, or yearly). The specific billing date is agreed at the start of the engagement and remains consistent unless mutually modified in writing.

• Billing cycles typically align with the service start date
• Invoices are issued at the start of each billing cycle
• Payment is due within the timeframe stated on the invoice (typically upon receipt)
• The client receives advance notice before each billing cycle via email

5. Cancellation Process

Clients may cancel their subscription at any time by contacting Luphar in writing.

• Notice period: Cancellation requests must be submitted at least 7 calendar days before the next billing date to avoid being charged for the upcoming cycle.
• Effective date: Cancellation takes effect at the end of the current paid billing period. Service access continues until that date.
• Ownership transfer option: Upon cancellation, clients may request a full ownership transfer of the website and associated assets for an agreed transfer fee, as specified in the service agreement.
• Fixed-term commitments: If your signed agreement includes a minimum contract term (for example, 12 months), cancellation can take effect no earlier than the contract end date unless an early-termination clause is explicitly included in that agreement.
• Month-to-month plans: If no minimum commitment is defined in writing, cancellation follows the notice period and end-of-cycle rules above.

To cancel, contact us at [email protected] with your account details and cancellation request.

6. Price Adjustments

Any change to the subscription amount requires the following process:

• Advance notice: Luphar will notify the client in writing of any proposed price change at least 30 calendar days before it takes effect.
• Client approval required: A price adjustment does not take effect unless the client explicitly approves it in writing. Continued use of the service without written approval does not constitute acceptance of a new price.
• Right to cancel: If the client does not wish to accept the new price, they may cancel the subscription without penalty before the change takes effect.

7. No Unilateral Price Increase

Luphar commits to the following:

• We will never increase the subscription price unilaterally without the client's prior written approval.
• The price agreed at the time of subscription remains locked unless both parties mutually agree to a change in writing.
• If Luphar proposes a price change and the client does not approve, the existing agreed price remains in effect, or the client may cancel without penalty.

8. Failed Payments

If a payment fails on the scheduled billing date:

• Luphar will notify the client by email within 1-2 business days
• A grace period of up to 7 calendar days will be provided for payment resolution
• Service may be suspended if payment is not received within the grace period
• Service will be restored promptly upon successful payment
• Luphar reserves the right to terminate the subscription after repeated failed payments, with prior notice

9. Contact Us

For questions about your subscription, billing schedule, or to request a cancellation or adjustment: